Email Etiquette BasicsNotes from the Business Communications Workshop• black type• regular size• not ALL CAPS• helpful subject line• greeting• signature• short and direct• short sentences and paragraphs• friendly and professional• no long legal disclaimer• remove long conversation thread• spell/grammar check• double check (tone, writing, to: )
Think very carefully before:• hitting ‘send’• replying to all or replying at all• forwarding messages (jokes, sneezing pandas, etc)• to BCC or to CC –that is the question• using emoticons or abbreviations LOL• emailing when you are angry/rushed/stressed/tired/hungry…•Attaching big files•Attaching signature images•Sending personal or private information
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